By creating an account, connecting an integration, or using any part of the Stk service, you agree to these Terms of Service (“Terms”). If you do not agree, do not use Stk. These Terms form a binding agreement between you (“Merchant” or “you”) and the operator of Stk.
Stk is a cloud-based, multi-tenant inventory management platform that helps wholesale and retail merchants track stock, create sales and purchase orders, and synchronise data with third-party services including Shopify, Xero, and Starshipit. Stk is a business tool provided to merchants — it is not a consumer-facing product.
You must provide accurate, complete information when registering. You are responsible for all activity that occurs under your account. Notify us immediately of any unauthorised access at support@stk.now. Stk uses token-based authentication; you are responsible for keeping access credentials secure. Shared or transferred accounts are not permitted without our written consent.
You may use Stk only for lawful business purposes in connection with managing your own inventory, orders, and customer relationships. You must not:
We reserve the right to suspend accounts that breach these rules without prior notice.
Stk subscriptions are billed through Stk’s own subscription system. Fees, billing periods, and renewal terms are communicated at sign-up and in your account settings. All fees are exclusive of GST and other applicable taxes, which will be added where required by law. Failed payments may result in suspension of access. Except where required by law or stated in an applicable plan, fees are non-refundable.
You retain ownership of all data you or your connected services submit to Stk, including products, orders, contacts, inventory records, advertising data, and prompts (“Merchant Data”). You grant us a limited licence to host, copy, transmit, transform, analyse, and display Merchant Data as necessary to provide, secure, support, and maintain the service and to perform the integrations and features you enable.
You are responsible for the legality, accuracy, quality, and integrity of Merchant Data; obtaining all notices, consents, and permissions required to provide it to Stk and enabled third parties; checking synchronisation results and reports before relying on them; and maintaining independent exports or backups appropriate to your business. Stk is not your sole system of record, backup service, disaster-recovery service, accountant, or professional adviser.
Some optional analytics features use an external large language model (“LLM”) to interpret pre-computed business and advertising aggregates and produce reports or recommendations. When you enable or request an LLM-assisted analysis, you instruct and authorise Stk to transmit the relevant aggregate metrics, labels, analysis prompt, and other displayed analysis context to the external LLM provider. This processing occurs outside the Stk environment and may occur outside Australia. Stk’s current analytics design excludes raw orders and direct customer identifiers such as names, email addresses, phone numbers, and street addresses from the LLM payload.
If your organisation does not want its analytics data or prompts sent to an external LLM service, do not enable or use LLM-assisted analytics and disable the analytics integration. Contact support if immediate deactivation is required. Do not put personal information, sensitive information, confidential third-party material, or regulated data into an editable analytics prompt. An external provider may retain or otherwise process submitted inputs and outputs under its own terms and privacy policy, which may include service improvement or model training. We do not control the provider’s systems and do not promise that it will retain no copy.
LLM output is probabilistic and may be inaccurate, incomplete, outdated, biased, or unsuitable for your circumstances. It is provided for general business information only, without a warranty of accuracy, and is not accounting, financial, legal, tax, advertising, or other professional advice. You must independently check source data, calculations, assumptions, and recommendations before making decisions. You remain responsible for decisions, expenditure, communications, and other actions taken or not taken in reliance on an analysis.
Stk connects to services such as Shopify, Xero, Starshipit, DigitalOcean, Meta, and external LLM providers. Their services, APIs, data, security, terms, locations, and availability are outside our control. To the maximum extent permitted by law, we are not responsible for their acts or omissions, outages, delays, data errors or loss, security incidents, API or policy changes, charges, suspension, or discontinuance. You are responsible for maintaining valid credentials and permissions and for complying with each provider’s terms. Third-party services may change or cease to interoperate with Stk without notice.
We aim to keep Stk available, but do not promise any service level, uptime percentage, uninterrupted or error-free operation, or that data will always be available, accurate, complete, recoverable, or preserved, unless a separate written service-level agreement expressly says otherwise. Maintenance, releases, internet or infrastructure failures, cyber incidents, capacity constraints, third-party failures, and events beyond our reasonable control may cause delay, degradation, or downtime. We may modify, replace, suspend, or discontinue features to maintain security, comply with law, respond to provider changes, or develop the service. We will use reasonable efforts to give advance notice of planned maintenance or a material reduction in core functionality where practical.
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law. Where a non-excludable guarantee applies and the law permits us to limit the remedy, our liability is limited, at our option, to resupplying the affected services or paying the reasonable cost of having them supplied again.
To the maximum extent permitted by law, you indemnify Stk and its personnel against third-party claims, losses, and reasonable costs arising from Merchant Data you provide, your unlawful or unauthorised use of Stk, your breach of clauses 3, 4, or 6, or your infringement of another person’s privacy, confidentiality, or intellectual-property rights. This indemnity is reduced to the extent our act or omission caused or contributed to the loss.
All software, designs, trademarks, and content that make up the Stk platform (excluding your data) are owned by or licensed to us. “Stk” and “stk.now” are trading identifiers of the operator.
Either party may terminate the agreement with 30 days’ written notice. We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or if continued access poses a security, operational, or legal risk. You should export required Merchant Data before termination. Subject to legal, security, backup, and technical requirements, Merchant Data remaining in the active service will ordinarily be retained for up to 30 days after termination to allow export and then deleted or de-identified. We do not guarantee recovery after termination, and deletion from backups and third-party systems may occur on their separate retention cycles.
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of Stk after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of New South Wales, Australia. Any dispute will be subject to the non-exclusive jurisdiction of the courts of New South Wales.
How Stk collects, uses, stores, and protects personal data — including customer data received through Shopify — is set out in a separate document.
See: Privacy Policy
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